The Department of Economic Development (DED) in Abu Dhabi held a large-scale meeting with the sales outlets in the Emirate of Abu Dhabi for the purpose of enhancing the joint partnership and cooperation. The aim was to help protect consumers rights by establishing the Customers Happiness Center in those outlets which will receive the consumers and discuss solving the complaints as per the applicable systems before being officially reported to the DED through the official communication channels.
His Excellency Mohammed Munif Al Mansouri, CEO of the DED's Abu Dhabi Business Center, stated that the DED is keen on activating the role of the sales outlets across the Emirate in order to protect and preserve consumers' rights by means of applying all the circulars and directions issued by the DED and the Ministry of Economy in such a way as to ensure the creation of a safe and attractive business environment that meets the best applicable standards and specifications.
Moreover, Al Mansouri emphasized the importance of the supporting and key role that the major malls play in reinforcing the business environment across the Emirate of Abu Dhabi thanks to the features, events and activities that these malls offer which target the various consumers, businessmen and investors categories.
Furthermore, he said that the sales outlets and major malls are very crucial in helping the DED achieve its strategic goals with respect to preserving the rights of the consumers and the owners of commercial facilities alike. He also pointed out that the DED began to reinforce its partnership with the sales outlets by signing understanding agreements according to which it reinforces its cooperation with the major malls being one of the most important factors in facilitating the practice of economic business activities which in turn help reinforce the business environment and make it more competitive.
Al Mansouri then added that the DED has recently signed a joint cooperation agreement with Yas Mall whereby the DED will train the Mall's employees to help its customers use the digital services and all the services offered by Abu Dhabi Business Center. This will enable the economic facilities operating inside the Mall to receive the various services without the need to move or visit the DED's headquarters.
During this meeting the participants discussed the implementation of the circulars issued by the DED over the previous period, most importantly the use of Arabic, and the Arabization, standardization and modification of the contracts used for sales, maintenance, spare parts for electronics and electrical devices, scales, sales prices of bread types, as well as the adherence to Article (28) of the Federal Law No. (24) of 2006 regarding consumer protection.
The meeting also focused on discussing the establishment of the Customers Happiness Center in all the branches of the sales outlets and major malls, as well as providing the details of a person in charge in the sales outlets with whom the DED can communicate in order to follow up on the cases or complaints of the consumers through the employees of the Consumer Protection Division.
Finally, the participants discussed the mechanism followed to solve complaints and the systems applied as per the applicable regulations which explain that the DED does not receive the consumers' complaints from the sales outlets and major malls unless it ensures that the consumer has received a reference number that states his/her complaint has been submitted to the Customer Happiness Center that is part of the sales outlet or mall.